Refund policy

Change of mind before dispatch

The Dachshund Cap is available for pre-order. A customer may cancel an undelivered order before dispatch for a full refund by contacting us with the order number.

Faulty, damaged or incorrect products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, not as described or otherwise fails a consumer guarantee, contact us with the order number and a photo where useful. The remedy may be a repair, replacement or refund, depending on the problem and the rights available under the Australian Consumer Law. We will cover reasonable return costs when the product has a fault that entitles the customer to a remedy.

Delivery delays

If we cannot supply the order within the promised or updated delivery period, we will contact the customer. The customer may choose to keep waiting or cancel the undelivered order for a full refund.

Refund timing

Approved refunds are returned to the original payment method. The bank or card provider may take several business days to show the refund.

This policy does not limit any rights under the Australian Consumer Law.